Technical Frequently Asked Questions

Question:

How do I subscribe to list serv?

Answer:

Create a new email to listserv@listserv.uta.edu
Leave the subject line blank
Type the following, without quotes, in the message, "subscribe courseid-uta firstname lastname"

courseid is the letter/number course designation, ex: POLS2311
firstname and lastname should be your own name

Send message

Question TQ0103.
Version 1.02.

History

Version 1.02: 14 January, 2006. Markup updated by cpb.

Version 1.01: 26 December, 2002. Links and markup updated by cpb.

Version 1.00: 20 November, 2002. Original by cb/ph.

Question:

What is my WebCT ID and default password?

Answer:

Your NetID is used to log into your WebCT course. Additional information about student NetID accounts is available.

Question TQ0105.
Version 1.02.

History

Version 1.02: 6 January, 2008. Updated by cb.

Version 1.01: 20 June, 2006. Updated by cb.

Version 1.00: 29 January, 2005. Original by cb/ph.

Question:

The DVD-ROM or CD-ROMs for my course do not work. What should I do?

Answer:

Make sure you have downloaded the all of the required plugins for your browser. Also be sure you have the correct CD-ROM in the drive.

Question TQ0106.
Version 1.01.

History

Version 1.01: 08 February, 2007. Updated by cpb.

Version 1.00: 29 January, 2005. Original by ph.

Question:

How can I get my WebCT password reset?

Answer:

Your WebCT account uses your NetID. E-mail the UT Arlington Helpdesk or CDE Support. Additional NetID information is also available.

Question TQ0107.
Version 1.03.

History

Version 1.03: 06 January, 2008. Markup updated by cpb.

Version 1.02: 08 February, 2007. Markup updated by cpb.

Version 1.01: 14 January, 2006. Markup updated by cpb.

Version 1.00: 29 January, 2005. Original by cb/ph.

Question:

My computer or my internet connection timed out while I was taking an exam. Who do I contact?

Answer:

Contact your Instructor or CDE Support so your exam can be reset.

Question TQ0108.
Version 1.01.

History

Version 1.01: 14 January, 2006. Markup updated by cpb.

Version 1.00: 29 January, 2005. Original by ph.

Question:

I finished taking my exam, but the grade is showing "0".

Answer:

This happens when you don't select view results at the end of an exam. Contact your instructor or CDE Support so your exam can be graded.

Question TQ0109.
Version 1.01.

History

Version 1.01: 14 January, 2006. Markup updated by cpb.

Version 1.00: 29 January, 2005. Original by ph.

Question:

My exam says it is "unavailable". What do I do?

Answer:

Check your syllabus and see if your tests have certain conditions for which they will be released.

Question TQ0110.
Version 1.00.

History

Version 1.00: 29 January, 2005. Original by ph.

Question:

I can not login to my WebCT class. What do I do?

Answer:

You login to your WebCT course with your NetID and password. NetID help or you can contact the UT Arlington Helpdesk or CDE Support.

Question TQ0111.
Version 1.03.

History

Version 1.03: 06 January, 2008. Markup updated by cpb.

Version 1.02: 08 February, 2007. Markup updated by cpb.

Version 1.01: 14 January, 2006. Markup updated by cpb.

Version 1.00: 29 January, 2005. Original by ph.

Question:

My CD-ROMs won't work and my computer is running Windows XP with Service Pack 2. What do I do?

Answer:

First:

Go to Tools > Internet Options
Select the "Advanced" tab
Check "Allow active content from CDs to run on my computer.

Second:

Open your Browser
Go to Tools > Internet Options
Select the Security Tab
Select "Trusted Sites" and then select the "Sites" button
Uncheck the "Require server verification" box
Type the URL http://uttc.blackboard.com/ in the Add blank and select the Add button:
Click ok on both windows and login to your course.

Question TQ0112.
Version 1.01.

History

Version 1.01: 05 May, 2006. URL updated by cpb.

Version 1.00: 29 January, 2005. Original by ph.

Question:

I registered late and can not login to my WebCT course. When will I be able to?

Answer:

It takes about 48 hours for the WebCT server to update and add you to your class.

Question TQ0114.
Version 1.00.

History

Version 1.00: 29 January, 2005. Original by ph.

Question:

I disagree with the way my exam was graded. Who should I contact?

Answer:

Contact your instructor.

Question TQ0115.
Version 1.00.

History

Version 1.00: 29 January, 2005. Original by ph.

Question:

Where can I get my course CD-ROMs or DVD-ROM?

Answer:

If your course requires them, you may purchase the CD-ROMs or DVD-ROM at the UT Arlington bookstore. The CD-ROMs can be purchased online. However, if you visit the bookstore in person, be sure to check with the staff at the second floor counter about CD-ROMs or DVD-ROM that may be required for your class.

Question TQ0116.
Version 1.02.

History

Version 1.02: 08 February, 2007. Updated for DVD-ROMs by cpb.

Version 1.01: 10 January, 2006. Markup updated by cpb.

Version 1.00: 29 January, 2005. Original by ph.

Question:

What are the computer requirements to take an online class?

Answer:

Computer requirements are available online.

Question TQ0117.
Version 1.00.

History

Version 1.00: 29 January, 2005. Original by ph.

Question:

My computer timed out while I was taking an exam. How can I prevent this from happening again?

Answer:

Your computer times out when the internet service provider senses inactivity. To keep this from happening, open two browsers. Use one browser to take your exam,. Use the second browser to occasionally click on links to signal internet activity to your provider. Going back and forth between the two should keep you from being timed out.

Question TQ0118.
Version 1.00.

History

Version 1.00: 29 January, 2005. Original by ph.

Question:

One of my CD-ROMs is blank. What do I do?

Answer:

Try one of the other CD-ROMs in your set. If it doesn't work either, be sure you have the correct plugins. If your other CD-ROMs work, or if you are receiving an error message, please contact CDE Support.

Question TQ0119.
Version 1.01.

History

Version 1.01: 14 January, 2006. Markup updated by cpb.

Version 1.00: 29 January, 2005. Original by ph.